Privacy Policy.

This privacy notice explains how FORDERS will collect and process your personal data if you are a customer, supplier, use our website, are a referee/emergency contact or apply for a job to work at FORDERS.

We comply with the latest data protection legislation, including the General Data Protection Regulation (GDPR). Please note that we may amend this Privacy Notice from time to time and will post any changes here.

About us

FORDERS food is an ecommerce store supplying fresh produce and supplements. In providing these services, we process personal data (including some sensitive personal data at times) and in doing so, we act as a data controller and data processor.

Who to contact regarding your personal data

Your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights. We would be happy to answer any of your questions about this privacy notice and how FORDERS uses your data.

How we collect and process personal data

You may provide personal details to FORDERS, such as on a contact form, over the phone, in person or via our website. FORDERS will only use your personal data when legally permitted to do so. For the purposes of providing you with training services and/or information relating to services that are relevant to you.

We collect the minimal personal data necessary for the provision of our services. We endeavour to keep this information accurate and up to date, only use it for the purpose for which it was provided and not keep it longer than is necessary.

If you are a customer

FORDERS processes customer and prospective customer data so that it can introduce and match the best services. We only ask for and collect the information we genuinely need, which is necessary for our legitimate interests to be able to provide our services.

Where we have a contract with you, by law, for tax purposes, we have to keep basic information about our customers for six years after they cease being customers. This includes contact, identity, financial and transaction data.

Where there is no contract in place, we keep your data whilst we have meaningful contact with you, including written and verbal communication or where you click through from our marketing communications. If there has been no meaningful contact for two years, we will securely delete your information.

The main ways we may process your personal data:

So that you can engage our services: Directly through our website, email, phone, or social media.
If you are referred to us by a 3rd party: e.g., a friend or family member. We will always inform prospective customers that we have received their data and give them the option to object.
If we have identified you as a prospective customer: e.g., from an event, social media or research. We will inform you and give you the option to object.

The personal data we collect and process

If you have not engaged us directly but were referred to us or identified by us, we will process information such as your name, contact details and social media profile. We may process other personal data about you only when you voluntarily share it.

Marketing communications: We may send related marketing communications about similar products and services under our legitimate interests where you have engaged our services. You can opt-out at any time by clicking “Unsubscribe” in emails or by contacting us.

If you are a supplier

We process your personal data to ensure contracts run smoothly and legal requirements are met. By law, for tax purposes, we must keep basic supplier information for six years after they cease being suppliers.

If you apply to work at FORDERS

We process your personal data to recruit effectively. We keep application data for one year unless you consent to be added to our future roles database or are hired.

If you use our website

This applies to all website users. We only collect information necessary for our legitimate interests to provide a great website experience and services.

Cookies and IP addresses

We use cookies to make our website work efficiently and promote our services. You will be asked for cookie consent on your first visit. You may review or manage your preferences in our Cookie Notice.

We use a third-party service to help maintain website security and performance, which processes visitor IP addresses.

Sensitive Data

We may collect sensitive data such as medical conditions or disabilities if voluntarily disclosed by customers or job applicants.

Disclosure of personal data to 3rd parties

We do not pass on your data to third parties without your consent unless required by law or in cases of immediate danger to your health.

We may pass your data to service providers acting as data processors. They must keep your data secure and delete it once no longer needed.

If FORDERS is sold in the future, your information may be disclosed to the buyer, who would become the new data controller.

Data Security

We have appropriate security measures to prevent your data from being lost, accessed unlawfully, altered or disclosed. Procedures are in place to deal with any suspected breach, and we will notify you and the ICO when legally required.

Your rights as a data subject

Right of access

You have the right to request a copy of the information we hold about you via info@fordersgymbirmingham.co.uk.

If we do hold information about you, we will:

Give you a description of it
Tell you why we are holding it
Tell you who it could be disclosed to
Provide a copy in an intelligible form

Please note that proof of identity is required (passport, driving licence or birth certificate).

Right of rectification

You may correct inaccurate or incomplete data we hold about you.

Right to be forgotten

In certain circumstances, you may request erasure of your data via our contact page.

Right to restriction of processing

You may request restricted processing under certain conditions.

Right of portability

You may request your data to be transferred to another organisation.

Right to object

You may object to certain types of processing, including direct marketing.

Right to object to automated processing

You have the right not to be subject to automated decisions or profiling.

Right to judicial review

If we refuse your access request, we will explain why. You have the right to complain as below.

Complaints

We take your data privacy seriously. Contact us at info@fordersgymbirmingham.co.uk with any concerns.

If you are still unhappy, you may lodge a complaint with the Information Commissioner’s Office via their website or by calling 0303 123 1113.